Win 29 Privacy Policy – Full Transparency in Protecting Your Data
Your personal information is what we value most. This page clearly explains how Win 29 collects your data, where it is stored, and how it is kept secure.
Last updated: January 2026How We Protect Your Information
Win 29 employs internationally recognised security measures to protect user privacy.
SSL Encryption
All your data is protected with 256-bit SSL encryption. From login to payment — every transaction takes place over a fully encrypted channel.
No data shared with third parties
Win 29 never sells your personal data to third parties. No information is shared except where required by law.
Secure Data Storage
All data is stored on internationally certified servers. Regular backups and security audits ensure the ongoing protection of your information.
Transaction Confidentiality
Your financial transaction details are kept strictly confidential. Payment method and balance information is never shared with anyone.
Cookie Controls
You decide which cookies to allow. Aside from essential cookies, all others can be turned off at your discretion.
Right to Erasure
You may request to close your account and have all your personal data deleted. We will process this within a reasonable timeframe.
01 Introduction
Win 29 ("we", "us") is a trusted online gaming platform in Bangladesh. We believe privacy is a fundamental right of every user. This Privacy Policy ("Policy") explains what information we collect when you use the Win 29 website or app, how we use it, and how we keep it secure.
This Privacy Policy complements our Terms & Conditionsworks in conjunction with. By using Win 29's services, you are deemed to have agreed to this Privacy Policy.
This policy was last updated in January 2026. Any changes will be published on this page, and for significant updates, you will be notified via email or app notification.
02 What data is collected
Win 29 only collects data that is necessary to provide its services. Collecting excessive or unnecessary information is against our policy.
Personal Identification Information
- Full name (as provided at registration)
- Date of birth (for age verification)
- Mobile number and email address
- Copy of national ID or passport (for KYC verification)
- Residential address (where applicable)
Financial Information
- Mobile Banking Number (bKash, Nagad, Rocket)
- Deposit and withdrawal history
- Transaction amount & date
Technical Information
- IP address and device type
- Browser and operating system information
- Login time and location
- Time spent on site and pages visited
| Data Type | Reason for collection | Mandatory? |
|---|---|---|
| Name & Contact | Account Creation & Communication | Yes |
| Date of Birth | 18+ Age Verification | Yes |
| Identity Document | KYC / Fraud Prevention | Yes on Withdrawal |
| Payment Information | Transaction processing | Yes |
| Device / IP | Security & Fraud Prevention | Automatic |
| Gaming History | Service Improvement | Automatic |
03 How Data Is Collected
Win 29 collects your information through various means, with full transparency maintained at every step.
Direct collection
Information is collected directly from you when you register, fill out a form, contact support, or update your account.
Automatic collection
When you use Win 29, technical information is automatically collected via cookies, web beacons, and log files.
From Third Parties
A limited amount of information may be obtained from payment gateways or age verification agencies, strictly for the purpose of transaction verification or identity confirmation.
Win 29 never stores your full bank card number or PIN. Payment details are processed directly through your payment provider's secure system.
04 Purpose of data use
Collected data is used solely for the specific purposes listed below. Win 29 never sells your information to advertisers.
- Account Management: Registration, login, and account verification.
- Transaction processing: Processing deposits and withdrawals securely.
- Customer Support: Responding to your complaints or queries.
- Security: Preventing fraud, money laundering, and unauthorised access.
- Responsible Gaming: Identifying unusual betting patterns to provide support.
- Legal compliance: Meeting regulatory requirements.
- Service Improvement: Improving platform performance and user experience.
- Promotional Communications: Sending you offers and updates with your consent.
If you no longer wish to receive promotional emails or SMS, you can opt out at any time through your account settings or by contacting support.
06 Cookie Policy
Win 29 uses cookies to improve website functionality and personalise your experience.
Cookie Type
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login Session, Security | Until end of session |
| Performance Cookies | Page Load Speed Monitoring | 30 days |
| Functional Cookies | Remembering Language & Preferences | 90 Days |
| Analytics Cookies | User Behavior Analysis | 1 year |
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.
07 Data Security Measures
Win 29 uses industry-standard technology and processes to protect your data. Our security framework is continuously updated.
- 256-bit SSL/TLS encryption: All data transfers are encrypted.
- Firewall & DDoS Protection: Servers are secured at all times.
- Two-Factor Authentication (2FA): An added layer of security for your account.
- Regular Security Audits: Audited by third-party experts.
- Restricted staff access: Only authorized personnel have access to data.
- Encrypted database: Stored data is kept encrypted at all times.
Use a strong password to secure your account and change it regularly. Avoid using the same password across multiple sites.
08 Data Retention Period
Win 29 does not retain any data longer than necessary. Once the legal or business purpose has been fulfilled, data is securely deleted.
| Data Type | Retention Period |
|---|---|
| Account Information | Until account is active + 5 years |
| Transaction records | 7 years as required by law |
| KYC Documents | 5 years after account closure |
| Log Files | 18 months |
| Support Conversations | 3 Years |
| Marketing Preferences | Until consent is withdrawn |
09 Your Rights
As a Win 29 user, you have several rights over your own data. We respect these rights and are committed to helping you exercise them.
- Right to Access: You can request to know what data we hold about you.
- Right to rectification: You can request corrections to any inaccurate or outdated information.
- Right to erasure: You may request deletion of your data under certain circumstances.
- Right to Restrict Processing: You can request that we pause the use of your data during an investigation.
- Right to data portability: You may request your data in a specific portable format.
- Right to object: You can object to marketing or certain types of data processing.
To exercise these rights, email us at support@win29.ws or Help Centerto reach us. We will respond within 30 days.
10 Minors' Data
Win 29 strictly does not serve anyone under 18 or collect their data. Age verification is carried out at the time of registration.
If any minor's data has been collected inadvertently and comes to our attention, that account will be immediately closed and all associated data will be deleted.
11 Policy Updates
Win 29 may update this Privacy Policy as needed. When changes are made, we will take the following steps:
- The updated version will be published on this page with the revision date noted.
- If significant changes are made, you will be notified via your registered email or an app notification.
- Continued use of the service after any changes will be considered acceptance of the updated policy.
12 Contact
If you have any questions or concerns about our Privacy Policy, please get in touch:
- Email: support@win29.ws
- Live Chat: Click the chat icon at the bottom right of the website (active 24/7).
- Help Center: Help Center Visit.
Our privacy team typically responds within 24–48 hours. For urgent matters, reach out via live chat for a faster response.